How can I make sure my order has been successfully placed? 

An order confirmation is automatically sent to the email address you used to register, as soon as your order is validated online. It is therefore very important to ensure your email address is correct before placing your order. If you have not received an order confirmation email within 24 hours, you should assume your order was not registered (please also check your spam folder).

How can I track my order?

You can track your order using the tracking number provided in your shipping confirmation email.

Can I modify/cancel my order?

Orders can be canceled or modified before shipment. However, once the order is paid, you can no longer modify or cancel it. For any request, please contact us by phone at +33 4 11 62 47 52.

Can I place my order by phone? 

Yes, our customer service team will be happy to assist you in placing your order by phone, from Monday to Friday, 9:00 AM to 5:00 PM. The phone number is not surcharged: +33 4 11 62 47 52.

I'm having trouble placing an order. Can you help me?

Of course! Feel free to contact us via the contact form or by phone at +33 4 11 62 47 52. Our customer service team will help you place your order.

Can I buy your products in a store? 

Our products are available in many retail outlets in mainland France (pharmacies, parapharmacies, love shops, health food stores, etc.). However, we do not have a list to provide.

Can I get an invoice for my order? 

You can find your invoice in your customer account under the "Order History and Details" tab.

Where can I find my order history? 

You can find all your past orders in your customer account under the "Order History and Details" tab.

What are the return conditions? 

All items can be exchanged or refunded, except for those with a specific mention (e.g., items that have been personalized at the customer's request).The customer must request an exchange within 15 days from the date of receipt or collection of the package. The item to be returned must be intact, complete, and in its original packaging. Return shipping costs are the responsibility of the customer. The refund for the product price will be processed within 30 days from the date Labophyto receives the item.In case of abnormal or abusive returns, Labophyto reserves the right to refuse future orders. To ensure the best processing of your exchange or refund request, customers are invited to use the relevant section in their personal account "My Account" on the website or to contact customer service directly (contact form or phone at the local call rate: +33 4 11 62 47 52).

What are the refund conditions? 

The refund for the product price will be processed upon receipt of the item by Labophyto.

I received the wrong item. What should I do? 

Please contact us via the contact form. We will get back to you with further instructions.

What should I do if an item is missing from my package?

Please contact us via the contact form.

I received a damaged item. What should I do?

Please contact us via the contact form.

How can I return an item? 

Please return the product to the following address: LABOPHYTO - 638 route de Villefranche - 69480 ANSE - France. The item to be returned must be intact, complete, and in its original packaging. Return shipping costs are the responsibility of the customer. You can track your return using your package tracking number.

Do I need to create a customer account before making a purchase? 

Creating a customer account is required to finalize your order. You can create your account on the login page or directly during the checkout process.

I forgot my password. How can I reset it?

On the login page, click on "Forgot password." Enter the email address you used when registering. You will receive an email (please check your spam folder). Click on the reset link, enter your new password, and confirm.

Can I change my delivery address?

You can modify, add, or delete your delivery address in your customer account under the "Addresses" tab. You can then select your preferred delivery address during checkout. If you have already placed an order and your address is incorrect, please contact us immediately by phone so we can correct it before shipping: +33 4 11 62 47 52 (local call rate).

How can I find information about my order? 

You can find your order details in your customer account under the "Order History and Details" tab.

How can I update my personal information? 

You can update your personal information directly in your customer account under the "Personal Information" tab.

Is my personal information secure?

All personal information you provide remains confidential. We only use this data to process your order. We do not sell your personal data to third parties.

I can't log in/I can't access my account. Can you help me? 

The required username is an email address. Please double-check that it is correct. If you don't remember your password, you can reset it via the "Forgot Password?" link.

How can I deactivate or delete my account after purchasing?

To delete your account, please contact us via the contact form.

How can I contact you? 

You can contact us via the contact form or by phone at +33 4 11 62 47 52, Monday to Friday from 9:00 AM to 5:00 PM. A chat is also available on our website for any questions.

How can I subscribe to the newsletter? 

You can contact us via the contact form or chat. We will be happy to add your email address to our database. Newsletters are sent regularly to inform you about new products, offers, and promotional codes. Creating a customer account is required to finalize your order.

How soon will my order be shipped? 

At Labophyto.com, all orders placed before 2 PM are shipped the same day (Monday to Friday).

What are the delivery options? 

The choice of carrier is made when you confirm your shopping cart. You can choose delivery to a pickup point or directly to your home. We strive to offer the best cost/delivery time ratio to our customers depending on the destination. To facilitate your delivery, we can arrange a customized delivery. For this, please contact us by email or phone. Additional fees may apply for customized delivery.

Can I order and have my order delivered abroad?

Yes, you can order and have your order delivered abroad. You can find the shipping costs on the following page: Labophyto Shipping Fees.

Are there shipping fees? 

Yes, shipping is not free. You can find all our shipping fees on the following page: Labophyto Shipping Fees.

Do you charge international customs and import fees?

For any delivery outside Metropolitan France, any customs fees or local taxes remain the responsibility of the recipient.

Can I get free shipping? 

Shipping is free for any order over €70 for France and Europe (Germany, Austria, Belgium, Denmark, Spain, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Switzerland, Finland, Greece, Hungary, Iceland, Norway, Poland, Czech Republic, Slovakia, Slovenia, Sweden). For the French Overseas Departments and Territories (Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, Saint Pierre and Miquelon), shipping is free for any order over €150. For countries outside Europe, shipping is free for any order over €150.

I haven’t received my order, what should I do? 

We invite you to check your tracking via the link received when your order was shipped. If the package seems to be stuck, please contact us via the contact form or by phone at +33 4 11 62 47 52.

My tracking indicates that the order has been delivered, but I haven’t received my order. What should I do? 

First, please check with your neighbors, concierge, or mail carrier. Then, we invite you to contact us via the contact form or by phone at +33 4 11 62 47 52.

What payment methods do you accept? 

The accepted payment methods are credit/debit card, PayPal, bank transfer, or check.

Are my banking details protected when I order online? 

Credit/debit card payments are completely secure. The transaction is encrypted (no banking information is transmitted in plain text). We do not have access to your banking details.

Will I be charged VAT, international banking fees, or transaction fees? 

For orders in France, VAT is already included in the product price. Only shipping fees are extra. For international deliveries, the customer is responsible for paying any import duties, customs fees, VAT, and other taxes required by the laws of the destination country. Labophyto is not liable if these taxes are not paid by the customer.

What currencies can I use for payment?

All orders are billed and payable in euros only.

I encountered a payment error/I can’t complete my payment. What should I do? 

For credit/debit card payments, ensure you have enabled authentication (via SMS, your banking app, or a code) with your bank, as the payment is secure and you will need to validate it through your banking app. For any other errors, feel free to contact us via the contact form or by phone at +33 4 11 62 47 52. Our customer service team will identify the issue and assist you.

Do you offer discounts for first-time orders? 

Yes, you will receive a 5% discount on your first order. You can find the promo code directly in your shopping cart!

Is there a loyalty program? 

We are delighted to have you as a customer and thank you for your loyalty. Labophyto.com offers a 7% discount starting from your second order. Of course, shipping is free for orders over €70, and whenever possible, we also include small gifts with your order. Many offers are sent to ensure you benefit from our best prices!

Can I get a discount? Are there any coupons or promo codes I can use? 

Many offers are regularly sent via SMS and/or email to provide you with our best prices, so don’t hesitate to share your email and phone number with us! Additionally, you receive a 7% loyalty discount starting from your second order.

How do I use my discount code? 

To use your discount code, enter the promo code in the shopping cart when placing your order.

I forgot to use my promotional code. What should I do? 

You can contact us via the contact form or chat, specifying the promo code you wanted to use. We will check its validity and, if applicable, apply it retroactively to your order.

Can I refer a friend or family member? 

We do not currently have a referral program.

Where are your products made?

Our dietary supplements (capsules and tablets) are manufactured in France, while our cosmetics are made in the Netherlands. All our products are produced in compliance with hygiene and food safety standards (HACCP, ISO 22000) to ensure optimal quality and safety for consumers. Our products comply with French (DGCCRF) and European (EFSA) regulations.

How long have you been selling these products?

Labophyto has existed since 2010 and works daily to promote sexual health and intimate well-being by offering a range of natural and innovative products for both men and women.

Are your products developed by your team? 

Our products are developed by our team in collaboration with Research and Development experts in dietary supplements.

How do you choose your ingredients? What’s in these products?

We select our ingredients based on their effectiveness for specific issues and their safety for health. Our dietary supplements are formulated with plants, trace elements, and vitamins studied in scientific research and proven to have an impact on intimate health. Unlike prescription medications, they are available over the counter and are natural. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron. The detailed composition of each product is available on the product page on our website. If in doubt, consult your doctor.

Are your products natural, organic, and/or vegan? 

Naturalness is one of our key goals when creating our products. Our products are made from natural ingredients (plants, trace elements, and vitamins) known for their benefits to sexuality. However, most of our ingredients do not have an organic label. Our products are compatible with vegetarian, vegan, kosher, or halal diets. The capsules are 100% plant-based. While we aim for 100% natural origin, this is not always achievable because we prioritize the stability and effectiveness of our products.

Do your products work? Are they effective?

Our dietary supplements are formulated with plants, trace elements, and vitamins studied in scientific research and proven to have an impact on intimate health. Unlike prescription medications, they are available over the counter and are natural. However, it’s important to note that in phytotherapy, each metabolism is different, and some people may respond better to products than others. It’s best to try them to see what works best for you. If in doubt, consult your doctor.

Are your products safe?

Our products are formulated and manufactured in compliance with French and European regulations (DGAL/EFSA) and produced according to ISO 22000 standards.

Are there any contraindications?

This depends on each product. It’s important to carefully read the usage instructions and warnings (available on each product page on our website and on the product packaging). If in doubt, consult your doctor or a healthcare professional.

Who are your products for?

There is no age, gender, or sexual orientation requirement for using our products. Any adult can seek intimate fulfillment and overall good health. If you have a medical condition or health contraindications (e.g., diabetes, anticoagulant treatment), it’s important to consult your doctor. Full instructions are available on each product and product page on our website. Labophyto positions itself as an ally for good sexual health, offering products for intimate tone, vigor, performance, desire, etc. Sexual health is central to adult life and should be taken care of.

Is it legal to buy your products without a prescription?

Yes, absolutely. Our products are dietary supplements and cosmetics available over the counter, subject to French and European regulations (DGAL/EFSA).

I was previously on prescription medication. Is it the same thing?

No. Our dietary supplements are formulated with plants, trace elements, and vitamins studied in scientific research. Unlike prescription medications, they are available over the counter and are natural. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron. If in doubt, consult your doctor or a healthcare professional.

I’m looking for something gentler than prescription medications. What should I choose? 

All our products (both long-term supplements and fast-acting products) are formulated with plants, trace elements, and vitamins studied in scientific research. Unlike prescription medications, they are available over the counter and are natural. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron.

What is the most recommended product for long-term use? 

To optimize tone, vigor, desire, etc., over the long term, it is recommended to opt for supplementation lasting one to three months, renewable up to 2 or 3 times per year, with breaks of a few months between each three-month intake. Our dietary supplements are available in boxes of 60 capsules, corresponding to one month of intake (2 capsules per day, preferably in the morning). If in doubt, consult your doctor or a healthcare professional.

Can I take multiple dietary supplements simultaneously? 

If you are already taking dietary supplements or wish to take multiple Labophyto products at the same time, it is recommended to consult your doctor.

Do the effects stop when the customer stops supplementation?

The effects do not stop abruptly, but the benefits of the product will gradually diminish over time. We also recommend taking breaks of a few months in supplementation. These breaks promote optimal assimilation of active ingredients, prevent habituation, allow for regular reassessment of nutritional needs, and ensure sustained effectiveness of the supplements. These strategic interruptions enhance the overall effectiveness of supplementation.

Is it possible to take several boxes in a row?

To optimize tone, vigor, desire, etc., over the long term, it is recommended to opt for supplementation lasting one to three months, renewable up to 2 or 3 times per year, with breaks of a few months between each three-month intake. Our dietary supplements are available in boxes of 60 capsules, corresponding to one month of intake (2 capsules per day, preferably in the morning). If in doubt, consult your doctor or a healthcare professional.

How long does it take for the effects to appear?

For supplements, it’s important to be consistent in taking your dietary supplements (2 capsules per day, preferably in the morning). The first effects will begin to be felt after 2 or 3 weeks. For optimal results, it is recommended to follow supplementation for at least one month and up to three months, renewable up to 2 or 3 times per year, with breaks of a few months between each three-month intake. If in doubt, consult your doctor or a healthcare professional.

How long should I take dietary supplements for optimal results?

For supplements, it’s important to be consistent in taking your dietary supplements (2 capsules per day, preferably in the morning). The first effects will begin to be felt after 2 or 3 weeks. For optimal results, it is recommended to follow supplementation for at least one month and up to three months, renewable up to 2 or 3 times per year, with breaks of a few months between each three-month intake. If in doubt, consult your doctor or a healthcare professional.

Are the gels compatible with my partner? 

Yes. All our gels are compatible with oral, vaginal, or anal intercourse, with or without a condom. However, it is important to follow the usage instructions indicated on each product.

Are the gels compatible with oral sex and condoms?

Yes. All our gels are compatible with oral (with a slight plant taste), vaginal, or anal intercourse, with or without a condom. However, it is important to follow the usage instructions indicated on each product.

What is the most recommended product for men for short-term effects?

For a quick effect on male intimate tone, you can opt for a dietary supplement with rapid intake (2 capsules or 2 tablets to be taken about 1 hour before the desired effect, up to 4 per day). Discover our products: ERECTAB, TITAN XXL, SUPRAMEN, HOT SHOT SEX BOOSTER, and XL POWER. You can also choose an intimate gel to use just before intercourse, such as MENBOOSTER GEL.

How long do the effects of fast-acting products last? 

For male intimate tone, you can opt for a dietary supplement with rapid intake: 2 capsules or 2 tablets to be taken about 1 hour before the desired effect, up to 4 per day. If you took your first dose in the morning, you can consider taking a second dose in the afternoon. However, if you took your first dose at 10 AM, taking a second dose at 12 PM is unnecessary. There is no exact duration of the product’s effectiveness, as each metabolism is different. You need to test to see what works best for you.

I want to improve my intimate performance. Should I choose a one-to-three-month supplementation, a fast-acting product, or a gel?

To optimize intimate performance, it is recommended to opt for supplementation lasting one to three months, renewable up to 2 or 3 times per year, with breaks of a few months between each three-month intake. Our dietary supplements are available in boxes of 60 capsules, corresponding to one month of intake (2 capsules per day, preferably in the morning). Discover our products: MENBOOSTER, MENSIZE XL, TESTOMAN, MAXICONTROL, etc. For a quick effect on male intimate tone, you can opt for a dietary supplement with rapid intake (2 capsules or 2 tablets to be taken about 1 hour before the desired effect, up to 4 per day). Discover our products: ERECTAB, TITAN XXL, SUPRAMEN, HOTSHOT SEX BOOSTER, or XL POWER. You can also choose an intimate gel to use just before intercourse, such as MENBOOSTER GEL or MAXICONTROL GEL.

Is it possible to combine several Labophyto products?

You can opt for supplementation over several months (e.g., a box of 60 capsules like MENBOOSTER, TESTOMAN, etc.) and combine it with a fast-acting product to be taken 1 hour before intercourse (such as ERECTAB, TITAN XXL, SUPRAMEN, or XL POWER). You can also use an intimate gel (such as MENBOOSTER or MAXICONTROL) to apply just before penetration. However, be sure not to exceed the recommended daily doses. If in doubt, consult your doctor.

What is the most effective product for intimate performance?

We don’t have a single "most effective" product. Each metabolism is different and responds more or less well to different products. You need to try them. We recommend opting for a one-month supplementation (2 capsules/day for one month) to allow your system to assimilate the various plants (for example, take MENBOOSTER or MAXICONTROL). You can complement this with a fast-acting stimulant (2 capsules or tablets to be taken 1 hour before the desired effect), such as ERECTAB, TITAN XXL, SUPRAMEN, or XL POWER. At the time of intercourse, you can use an intimate gel like MENBOOSTER GEL or MAXICONTROL GEL for men, or TOPDESIRE GEL for women. Depending on your age, there may also be a decrease in testosterone levels (especially in seniors), in which case it may be beneficial to consider TESTOMAN.

I produce little semen. What should I do? 

We recommend MAXIVOLUM, which helps with semen production, particularly thanks to saffron. We also advise adopting a healthy lifestyle, eating a balanced diet, and avoiding excessive heat and tight underwear. If in doubt, consult your doctor.

I want to optimize my fertility naturally. What should I do? 

For men, we recommend FERTITOP HOMME, and for women, FERTITOP FEMME, which support good fertility for couples. However, we recommend having a health check-up with your doctor and, if necessary, a fertility study.

I don’t have much libido. What should I do? 

A decrease in libido can occur at any age and fluctuates depending on lifestyle. To support your libido, we recommend taking our dietary supplements MEN BOOSTER or our HOTDRINK HOMME drink for men, and TOPDESIRE or our HOTDRINK FEMME drink for women, for one to three months, renewable up to 2 or 3 times per year, with breaks of a few months between each three-month intake. MEN BOOSTER and TOP DESIRE are available in boxes of 60 capsules, corresponding to one month of intake (2 capsules per day, preferably in the morning). HOTDRINK HOMME and HOTDRINK FEMME drinks are available in 250 ml bottles to be taken as a course (15 ml per day) or as a one-time dose (30 ml before intercourse).

I’m a woman, I have libido but can’t climax. What should I do? 

The psychological dimension is essential in achieving orgasm. Make sure you are relaxed, and if you are with a partner, ensure you communicate and build a relationship of trust. You can also opt for an intimate gel like TOPDESIRE GEL for a more pleasurable intimate experience. If needed, a sexologist can support you in this personal journey.